Need to return?
We understand that it is difficult to buy goods online and clothing purchases can be doubly difficult. We wish to minimise the loss of yours and our time and ensure you buy the correct garment. Therefore, we will provide as much information as possible on each garment regarding fabric content, description, sizing, fit, colours, etc to ensure your decision to purchase is correct. We prefer to answer questions before the sale, rather than have disappointed clients.
However, if you prefer to touch and see & try on the garments, we highly recommend visiting Lesley’s of Gawler for the full tactile and visual experience. Plus, we have so many more clothes in the store in Gawler than we can ever show online!
What if the item is faulty?
We will check the item for faults before posting. Many items will still be in the manufacturer’s packaging. Therefore, we will assume these items to have passed inspection at the factory and be suitable for sale.
If you find a fault within the item, please contact us by phone or email with a copy of your receipt, plus a photo of the fault to us at email@example.com – We will then authorise return and replacement or refund of the item.
Who pays postage if the item is faulty?
- Please DO NOT RETURN ANY ITEM WITHOUT CONTACTING US FIRST.
- If the item must be returned, we will authorise the return and send an authorisation number and Return Postage label to you.
- We WILL NOT ACCEPT any items without our authorised return number or label. Payment On Delivery items, or :
- CLEARANCE SALE items. These items are drastically discounted so you must verify the size before purchase. We will not provide return or refund options on these items unless faulty. We will check these items before postage to ensure any faulty returns are minimised.